Shipping policy

Shipping Policy

Last Updated: July 30, 2026

At Vitalora, we're committed to getting your order to you as quickly and safely as possible. Below you'll find everything you need to know about our shipping process.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

During periods of high demand, processing times may be slightly longer.

Shipping Time

Once your order has been processed, estimated delivery times are:

United States

  • Standard Shipping: 3–7 business days

Delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Confirmation

Once your order ships, you'll receive a confirmation email containing your tracking number so you can monitor your package's progress.

Please allow up to 24–48 hours for tracking information to update after your package has been shipped.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

From time to time, Vitalora may offer free shipping promotions. Any applicable offers will be clearly displayed on our website.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order.

Vitalora is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided during checkout.

If you notice an error, please contact our support team as soon as possible. While we'll do our best to help, we cannot guarantee changes once an order has entered processing.

Lost, Delayed, or Stolen Packages

Once a package has been handed over to the shipping carrier, delivery is managed by the carrier.

If your package is significantly delayed or appears to be lost, please contact us and we'll gladly assist you in working with the carrier to locate your shipment.

Vitalora is not responsible for packages marked as delivered by the carrier but reported as missing. We recommend checking with household members, neighbors, or your local carrier before contacting us.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve your claim quickly, please include:

  • Your order number
  • Photos of the damaged product
  • Photos of the shipping package (if applicable)

We'll review your request and work toward an appropriate resolution as quickly as possible.